Video Ezy Sucks Customer Reviews and Feedback

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Video Ezy is an Australian-based rental and retail chain, offering DVD, Ultra HD Blu-ray, Blu-ray and Video Games and other digital content. The brand consists of fewer than 40 franchised stores within Australia and over 1200 kiosks. At its peak, Video Ezy had over 500 stores and in the 1980s and '90s, the company expanded into Asia.


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Kiosk operator (Former Employee) says

"Incompetant office staff in accounts and logistics making it incredibly difficult to work effectively whilst trying to chase down basic information whilst encountering sheer rudeness"

Staff member (Former Employee) says

"Staff members and customers were good to deal with but Manager and above were dvd rentalsmanagement"

Assistant (Former Employee) says

"Would not recommend. Business is loosing traction and thus management is falling by the wayside. Great in theory but this day and age, often these stores fail to stimulate you enough per pay.Surrounding by movies.Little responsibilities."

Employee (Former Employee) says

"The boss I had wasn't friendly, sent an abusive email after I missed 1 shift, which I approached both the boss and his wife to apologise. I offered to take the rest of my shift and still recieved emails detailing how unhappy he was with my behaviour, using foul language. Even with having never missed a shift up until that point.Friendly coworkersNo lunch breaks"

Senior Staff Member (Former Employee) says

"Very rarely did I leave on time after my shift ended and often stayed back late or came in early to get jobs done. On many occasions the manager would call me up and have me come in before my shift started and sometimes on my day off because she wasn't satisfied with certain outcomes of jobs I had done. I was working on average around an extra 2-3 hours per shift un compensated for two and a half years"

Sole charge (Former Employee) says

"Did the job locked up and personally found it straight forward.n/n/"

Junior Sales Representative (Former Employee) says

"While I enjoyed the work that I did at Video Ezy the (in my opinion) poor management of the place combined with the fact that the manager was married to the owner of the branch I worked for made for an unpleasant experience whenever I had a problem with the manager or how they did things.I had free movies for the first year.Poor Management"

Libary Attendant (Former Employee) says

"I learned how to open and close store, how to handle customers Friendly - Non Friendly. Learned how to put new products into the system. Most enjoyable part, interacting with customers."

Team leader (Former Employee) says

"It was a fun environment and worked well with team I was hired to look after the retail sales of dvd's but due to competitive prices with bigger retail I was then promoted as team leader and opened and closed store, because it was a franchise it wasn't quite professional what I have always been used to and that is why I only stayed a year"

Customer Service Representative (Former Employee) says

"Video Ezy was a great entry job into data entry and face to face customer service. Constantly understaffed and not easy to take lunch breaks. Overall good experience to gain.Good entry level jobUnderstaffed"

Cashier (Former Employee) says

"I liked my first job. This was while I was at school. The hours worked for me with study etc. After I left school I wanted a job that I could grow and learn. Sustain a lifestyle and a car."

storeman (Former Employee) says

"fun place to work, decent amount of red tape and politics, but thats expected from a big company. the most enjoyable part of the job was working along side colleagues and learning from one another."

Senior Sales Assistant (Former Employee) says

"Easy to work in, good people to work with, easy role to fulfil, easy to keep clean, easy to communicate with customers. Fun place to work."

Junior Casual (Former Employee) says

"Easy place to work, mostly safe environment. Staff conditions and pay rates were somewhat unfair. Great work benefits.Free rentals/store discountsUnkind staff"

Retail (Current Employee) says

"Overall i enjoy working at video ezy but would really like more work experience with other services. All the workers are lovely and we all build great friendships with one another.Work partners and eating whenever we get hungry because we don't get breaksdon't have any"

Reception and cashier (Former Employee) says

"Very nice working place, face with the activity customers everyday introduce the movies and get the new good movies from the customers service very nice manager, provide good work space but very low paid for per hours some very busy time period just have one stuff working, hard to serve customer on timenice work placevery lower pay"